ISSN: (Online) 2321 -4155
ISSN: (Print) 2320 -7000

JOURNAL OF INDIAN RESEARCH
VOLUME : 1, ISSUE : 3 July-September, 2013 (ISSN No. : 2321-4155)
 
PARTICIPATION: A MAJOR BUILDING BRICK OF STRONG TQM
Shalini Misra
 
ABSTRACT
A successful TQM program may change the structure of an organization through conversion to a more team-oriented, worker-empowered approach; it changes the culture as the commitment to quality is institutionalized and organization members at all level ponder about quality in new ways. It also changes operations through improved processes, clarified instructions, modeling of behavior by top management, and training in new ways to accomplish work. The responsibility for improving quality is given to everyone from workers on the factory floor to senior executives. While quality control departments typically measure quality through inspections at the end of the manufacturing process, Total Quality Management requires that workers incorporate attention to quality at every step in the manufacturing process and that managers seek out root causes of variations. Employee participation goes hand-in-hand for the correct application of the TQM techniques.
 
KEYWORD
Employee Empowerment, Natural work teams (NWTs), Problem solving teams (PSTs),Quality Circles, Quality improvement teams or excellence teams (QITs), TQM, TQM model.
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